THIS LIMITED WARRANTY COVERS:
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Defects: Mercedes-Benz USA, LLC (MBUSA) warrants to the original
purchaser and each subsequent owner of genuine Mercedes-Benz, parts,
equipment, or factory approved accessories, except tires, installed
on a Mercedes-Benz vehicle which is operated in the USA under normal
use and service, to be free from defects in material and workmanship.
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Any Mercedes-Benz Passenger Car or Light Truck Dealer: Any authorized
Mercedes-Benz Center (passenger car or light truck, as applicable) of
the purchaser’s choice will, without charge, perform warranty repairs
or replacements. The purchaser must return the defective part or
accessory to the dealer’s place of business during normal service
hours. A reasonable time should be allowed for performance of the
repair after taking the part to the Mercedes-Benz Center.
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Warranty Period: This warranty is for 12 months, unlimited mileage
from date of purchase.
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Transmissions are warranted for 24 months or 24,000 miles, whichever
comes first, from date of purchase.
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Engines and long blocks are warranted for 48 months or 50,000 miles,
whichever comes first, from date of installation.
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Trailer, hitches, carriers, wind deflectors, grill guards, step bars,
fender flares, running boards, spoilers and fog lights are warranted
for 48 months or 50,000 miles, whichever occurs first, if installed
prior to or at retail delivery of a new Mercedes-Benz vehicle. This
warranty will only be for the remaining portion of the New Vehicle
Limited Warranty or 12 months with unlimited mileage, whichever is
longer from the date of purchase, if these accessories are installed
after retail delivery of a new Mercedes-Benz vehicle. This warranty
applies only if the accessories listed above are installed by MBUSA
or an authorized Mercedes-Benz Center. If these accessories are
installed after expiration of the New Vehicle Limited Warranty or are
sold over-the-counter, the 12 months/unlimited mileage warranty from
date of purchase applies.
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Remote key replacement batteries are covered for 90 days from the
battery purchase date.
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MB cellular telephone replacement batteries are covered for 12 months
from the battery purchase date. For vehicle batteries, see Vehicle
Battery Limited Warranty.
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Warranty Starts: The warranty period starts from the date of purchase
of the part or accessory. The dealer (passenger car or light truck,
as applicable) must be furnished with the customer’s copy of the
original sales receipt on counter sales or the customer’s copy of the
repair order on dealer installations to validate the date of purchase.
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No Charge: Warranty repair will be made at no charge for parts and
labor when performed at an authorized Mercedes-Benz Center (Passenger
Car or Light Truck, as applicable).
THIS LIMITED WARRANTY DOES NOT COVER:
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Tires: Replacement tires are warranted by the tire manufacturer.
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Damage Due to Accidents, Misuse or Negligence: Parts damaged due to
abuse, misuse, neglect, alteration or accident, or which have been
improperly installed, repaired, lubricated, or used in applications
for which they were either not designed or approved by MBUSA. Defects
or damage from improper testing, operation, maintenance, adjustment,
or alteration or modification of any kind.
THIS LIMITED WARRANTY DOES NOT COVER:
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Normal Maintenance Is at Owner’s Expense: The expense for cleaning,
adjusting, or replacing of parts, such as air, oil, and fuel filters,
windshield wiper blades, light bulbs, distributor points, or
condensers, in the course of normal maintenance is the owner’s
responsibility. The expense for replacing spark plugs that are oil
or lead fouled or which fail due to the use of low grade fuel,
improper selection of heat range or mis-application is the owner’s
responsibility.
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Damage Cause by Repair Parts: Malfunctions cause by the use of other
than original Mercedes-Benz service parts and accessories.
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Damage From the Environment: Parts made from cloth or leather
(upholstery, convertible tops, trim items) wood, paint or chrome,
which have been affected by airborne fallout, such as chemical and
tree sap, or by road salt, hail, windstorm or other environmental
factors. Damage caused by an act of God, including without limitation,
earthquake, fire, flood, storms or other acts of nature.
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Damage to Glass: Glass breakage or scratches are not covered unless
positive physical proof of a manufacturing defect can be established.
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Non-M-B Center Installation: Labor for removal and replacement of
defective parts and accessories sold by an authorized Mercedes-Benz
Center (passenger car or light truck, as applicable), if the
subsequent repair is performed by a non-authorized repair facility.
Labor charges shall be paid only for services provided by an
authorized Mercedes-Benz Center (Passenger Car or Light Truck, as
applicable).
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Non-Defective Parts: All parts, including parts sold over-the-counter
(non-M-B Center installation) are subject to warranty parts testing.
If a warranty part test result shows "No trouble found,"
MBUSA will debit the dealer for the entire claim. For parts sold over
the counter, the dealer is entitled to recover any expenses from the
installer.
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Transferred Parts: Service parts equipment and accessories
transferred between vehicles after installation are no longer covered
by this warranty.
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Extra Expenses: This warranty does not cover payment for loss of use
of the vehicle during warranty repairs nor lodging bills, substitute
transportation, rentals, other travel costs, towing, telephone calls,
loss of pay or any other indirect or consequential damage.
THINGS YOU SHOULD KNOW ABOUT THE MERCEDES-BENZ VEHICLE SERVICE PARTS AND
ACCESSORIES LIMITED WARRANTY:
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General: Our intention is to repair under warranty, without charge to
you, anything which is our fault that goes wrong with an original
Mercedes-Benz service part or accessory that you purchased from and
had installed by an authorized M-B Center (Passenger Car or Light
Truck, as applicable). All we ask is that you properly maintain and
care for the part or accessory and that you have warranty repairs
performed by the applicable authorized Mercedes-Benz Center. Please
note the difference between "defects" and "damage"
as used in the warranty. Defects are covered since we, the distributor,
are responsible. Conversely, we have no control over damage caused by
such things as, but not limited to, collision, misuse, and lack of
maintenance. Therefore, damage for whatever reason is not covered by
the warranty.
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Maintenance Services: Are not covered by the warranty, since it is
the owner’s responsibility to maintain the vehicle according to the
maintenance requirements provided.
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Customer Repair Order: Your servicing M-B Center will give you a copy
of the repair order on all warranty repairs performed. Please keep
this copy with your vehicle records.
WHAT TO DO IF THERE IS A QUESTION REGARDING THE LIMITED WARRANTY:
The satisfaction and goodwill of Mercedes-Benz owners is a primary concern to
Mercedes-Benz passenger car or light truck dealers and MBUSA. In the event a
warranty matter is not handled to your satisfaction, the following steps are
suggested:
FIRST - Discuss the problem with your Mercedes-Benz Center’s management.
Talk to the Service Manager, then if you still have questions, discuss them
with the Mercedes-Benz Center’s owner.
THEN - Request Clarification - If unanswered questions remain, contact
Mercedes-Benz USA, LLC, Customer Assistance Center, One Mercedes Drive,
Montvale, New Jersey 07645-0350. 1-800-FOR-MERCedes
The Customer Assistance Center may ask for the following Information:
- Year and model of vehicle.
- Vehicle Identification Number (VIN) stamped on Windshield tag.
- Date part was purchased.
- Your M-B Passenger Car or Light Truck Center’s name.
- Nature of problem.
Distributor in the United States:
MERCEDES-BENZ USA, LLC.
One Mercedes Drive, P.O. Box 350
Montvale, New Jersey 07645-0350
www.MBUSA.com
This warranty gives you specific legal rights and you may also have other
rights which vary from state to state.
THIS IS THE ONLY WARRANTY GIVEN WITH THE PURCHASE OF MERCEDES-BENZ SERVICE
REPLACEMENT PARTS, EQUIPMENT, OR ACCESSORIES. THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE
DURATION OF THE WARRANTY OUTLINED ABOVE FROM THE DATE OF PURCHASE.
DAIMLERCHRYSLER AG, MERCEDES-BENZ U.S. INTERNATIONAL, INC., MERCEDES-BENZ USA,
LLC, MERCEDES-BENZ SERVICE CORPORATION OR THE MERCEDES-BENZ CENTER
(PASSENGER CAR OR LIGHT TRUCK, AS APPLICABLE) NEITHER ASSUME NOR AUTHORIZE
ANY OTHER PERSON TO ASSUME FOR THEM ANY OTHER LIABILITY IN CONNECTION WITH
SUCH PARTS, EQUIPMENT OR ACCESSORIES.
NO PAYMENT OR OTHER COMPENSATION WILL BE MADE FOR INDIRECT OR CONSEQUENTIAL
DAMAGE SUCH AS, DAMAGE OR INJURY TO PERSON OR PROPERTY OR LOSS OF REVENUE
WHICH MIGHT BE PAID, INCURRED OR SUSTAINED BY REASON OF THE FAILURE OF ANY
PART OR ASSEMBLY WHICH MAY BE REPAIRED OR REPLACED IN ACCORDANCE WITH THE
TERMS OF THIS WARRANTY.
Some states do not allow the exclusion or limitation of incidental or
consequential damages or limitation on how long an implied warranty lasts, so
the above limitation may not apply to you.
THIS LIMITED WARRANTY COVERS:
-
Defects: Mercedes-Benz USA, LLC. (MBUSA) warrants to the original
purchaser and each subsequent owner of a Mercedes-Benz original or
genuine service replacement battery installed in a Mercedes-Benz
vehicle which is operated in the USA under normal use and service to
be free from defects in material and workmanship.
-
Any Mercedes-Benz Passenger Car Or Light Truck Dealer: Any authorized
Mercedes-Benz Center (passenger car or light truck, as applicable) of
the purchaser’s choice will, without charge, perform warranty repairs
or replacements. The purchaser must return the defective battery to
the dealer’s place of business during normal service hours. A
reasonable time should be allowed for analysis of the battery and
vehicle charging system after taking the part to the Mercedes-Benz
Center for performance of the battery replacement.
WARRANTY PERIOD:
1. Original (Factory) Installed Battery
The warranty period is for 48 months or 50,000 miles, whichever comes first.
2. Replacement Battery
2.1 If a replacement battery is installed while the vehicle is under the
terms of the Limited Warranty for Original Installed Battery (see 1):
The replacement battery is warranted for the remainder of the original
installed battery warranty terms.
2.2 Any replacement battery purchased on or after August 1, 2000 at total
customer expense is covered for a warranty period of 24 months, unlimited
mileage from the date of purchase. Warrantable repairs will be made at no
charge for parts and labor when performed at an authorized Mercedes-Benz
Center (passenger car or light truck, as applicable).
2.3 If a replacement battery purchased prior to August 1, 2000 at total
customer expense becomes defective, it will be replaced free of charge during
the first 24 months from the date of purchase. If the replacement battery
fails between the 25th and 48th month, an adjustment charge according to the
following table is in effect:
| Service Customer Pays |
% of Months Suggested Retail Price |
|
| 25-36 |
50% |
|
| 37-48 |
75% |
|
| |
|
Limited Warranty
